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Privacy Policy

INTRODUCTION

CLINIQUE LAFLAMME, its parent companies, subsidiaries, affiliates and related entities respect your right to privacy. We recognize the importance of protecting the personal information provided during your visit to our website and are committed to maintaining the confidentiality and security of the personal information we collect. This Privacy Policy describes, among other things, the type of personal information that we collect, how we use and safeguard that information, to whom this personal information may be disclosed, and the right of access to personal information. This Privacy Policy applies to any personal information we receive from or about individuals who are not employed by CLINIQUE LAFLAMME.

For purposes of this Privacy Policy, we define “personal information” as any information that identifies or could possibly be linked to particular individuals, including, but not limited to, contact information, such as name, address, email address, telephone number, demographic or household information, and financial and credit information.

Information collected by CLINIQUE LAFLAMME

If you complete an online form on our website, the personal information you provide will only be used for the purpose of processing your request. CLINIQUE LAFLAMME will only disclose your personal information to third parties with your authorization or in special circumstances provided for by law.

Furthermore, this information will only be shared with CLINIQUE LAFLAMME personnel for whom such information is necessary to perform their duties. All employees have been instructed to comply with this Privacy Policy. 

Rights of access and correction 

The personal information collected by CLINIQUE LAFLAMME is held by the clinic’s management. In accordance with the applicable laws, you may access this information and request corrections, if necessary, by contacting Jessika@cliniquelaflamme.com 

Other information obtained

As with most Internet sites, some information is automatically collected when you access the CLINIQUE LAFLAMME website, but it does not identify you personally. This information includes the country from which you access the site, the domain name and IP address with which you access the CLINIQUE LAFLAMME website, and the type of browser and operating system you are using. CLINIQUE LAFLAMME uses this information for statistical purposes in order to improve its website by analyzing traffic patterns.

In general, we use personal information for the following purposes:

To fulfill information requests 

To provide customer service

To provide, promote and offer services, products and/or special offers

To improve and customize the content and/or layout of our website for individual visitors

To provide better service.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We have taken appropriate steps to protect your privacy and security of personal information collected and stored in our databases. While appropriate security measures have been put in place to protect against unauthorized access, use, alteration or loss of personal information, you should be aware that any information transmitted over the Internet may be intercepted by third parties. We assume no liability for the interception, misuse or alteration of any information transmitted over the Internet.

Our website may from time to time contain links to other websites that collect personal information. Our privacy policy does not extend to these third-party websites and, as such, we assume no responsibility for third-party links, privacy practices or policies of such third parties, or the content of such third-party websites. We recommend that you read the privacy statements of such third parties and make an informed decision as to whether you wish to visit their websites or provide them with personal information.

Unless required by law or internal compliance guidelines, or storage as part of a routine computer backup, we will endeavour to retain personal information only as long as necessary to fulfill the purpose for which it was collected. 

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION

Access to your personal information will be limited to those who need the information to carry out our business operations. We do not disclose your personal information without your consent unless a specific reference is made when you provide such personal information, or where disclosure of such personal information to third parties is directly related to our business activities or necessary to provide you with information, products or services. We may also disclose your personal information when required by law. 

HOW DO WE COLLECT PERSONAL INFORMATION

Wherever possible, personal information will be collected directly and with the consent of the individual about whom it pertains; however, we may sometimes collect personal information from third parties.

For each visitor to our website, our server may recognize the visitor’s domain name and email address (where applicable). We collect the domain names of visitors to our website, aggregate information on what web pages visitors access or visit, information voluntarily provided by visitors, such as personal information, survey information and/or site registrations.

We may also collect some basic information regarding the use of our website. This type of non-identifiable information may be collected automatically, i.e., without registration or without you having to complete online surveys, forms or questionnaires. This information may include the amount of traffic visiting the website, which web pages are visited and for how long, the type of Internet browser used, the type of operating system used and the domain name of the website from which a link is made to our website, if any. This information is used only in the aggregate to help us better understand trends evolving in the marketplace which will in turn allow us to improve the quality of our website. 

COOKIES

A “cookie” is a small amount of data that our website can send to your web browser that may then be stored on your computer’s hard drive so that we can recognize you when you return to our website. We may use cookies to store visitors’ preferences, record session information, record user-specific information about which web pages users access or visit, alert visitors to new areas that may be of interest to them when they return to our website, record past activity at a site in order to provide better service when visitors return to our site, customize website content based on visitors’ browser type, or other information sent by the visitor.

You can set your web browser to notify you when you receive a cookie or to refuse to accept certain cookies. You are not required to accept cookies to access or search our website. However, there may be a minimal loss of functionality if you have disabled or deleted all cookies. 

RIGHT TO WITHDRAW YOUR CONSENT AND UNSUBSCRIBE

You may change or withdraw your consent at any time. If you have received correspondence from us and do not wish to receive future correspondence, please let us know by contacting our Privacy Officer at the contact information below. We will, subject to legal or contractual restrictions and reasonable notice, ensure that your name is removed from our mailing list(s). 

GOOGLE ANALYTICS AND GOOGLE ADWORDS

We use Google Analytics, which allows us to collect and analyze information about the areas you visit on our website, to customize our website according to your interests and preferences. Google Analytics is a web analysis service provided by Google. Our website also uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to visitors who have previously visited our site. This may mean that we advertise to previous visitors who have not performed a task on our site, such as using the contract form to make an inquiry. This may be an ad on the Google search results page or on a Google Display Network site. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to our website.

You can read Google’s privacy policy here:

(HTTP://GOOGLE.COM/INTL/EN/POLICIES/PRIVACY/).

You can opt out and prevent Google Analytics from using your data by installing the Google Analytics Opt-out Browser Add-on:

(HTTP://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT/).

You can opt out or set your preferences on the Google Ad preferences page. Your continued use of our website without opting out signifies your understanding and acceptance of these terms. 

CONTACT US

If you have any questions or concerns regarding our Privacy Policy, or if you would like to access or update your personal information, please contact

Jessika Marineau, Logistics Coordinator

By email at Jessika@cliniquelaflamme.com

All complaints will be investigated as soon as possible according to circumstances.

AMENDMENTS TO THIS POLICY

We reserve the right to update this Privacy Policy at any time without notice to reflect changes in legal requirements or changes in the manner in which we handle personal information. We therefore encourage you to refer to our Privacy Policy regularly. 

Updated: September 2022

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